Enterprise Service Management (ESM) Deployment and Professional Services
American Battle Monuments Commission · ABMC
Account requiredWhy it scored this way
Every reason behind the verdict rather than the headline one — which of your certifications match, how much runway is left, whether the work is your size, and what we would need to know to sharpen it.
Written against this notice and what you have told us about your company. Anything we do not know is marked [NEEDS INPUT] in the draft rather than guessed at — read it before you send it.
Start a free trial to draft these. Nothing is sent to an agency on your behalf, ever — you get a document to review, edit and submit yourself.
Compliance matrix
Every stated and implied requirement, its source section, whether it is mandatory, and where your response will address it.
Proposal outline
A submission skeleton where every required element is a heading with its source requirement quoted beneath it. You write the substance; nothing gets forgotten.
Questions to submit
Genuine ambiguities and requirements that disadvantage a smaller bidder, drafted as questions you can submit before the Q&A deadline.
Past performance write-ups
Which of your prior awards best match this requirement, and draft write-ups in the format the agency asked for.
Solicitation details
Solicitation number
ABMCFY26_ESMDeployment
Notice type
Combined Synopsis/Solicitation
NAICS
541519
Product service code
DA10
Set-aside
No Set aside used
Posted
2026-08-18
Response deadline
Aug 21, 2026, 2:00 PM UTC
Place of performance
VA
Contracting contact
youngj.ctr@abmc.gov
Market intelligence
Account requiredWho wins this work, and what it pays
Comparable awards under NAICS 541519 at this agency — the incumbent, what they were paid, when their period of performance ends, and the real pricing distribution rather than the headline number. From public federal award records.
This Combined Synopsis/Solicitation is updated as of Tuesday, August 18, 2026 to extend the submission due date to Friday, August 21, 2026 at 10AM Eastern Time. ----------------------------------------------------------------------------------------------------------------------- This Combined Synopsis/Solicitation is updated as of Thursday, August 13, 2026. Responses to questions presented under this solicitation are not provided as relevant information is present in the Performance Work Statement. Offerors are encouraged to review the description of the SAM.gov posting and all attached documents in their entirety when preparing responses. ABMC considers this solicitation package to contain the information necessary for offerors to formulate a response. ----------------------------------------------------------------------------------------------------------------------- This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with the format in subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation number is ABMCFY26_ESMDeployment and is issued a request for quote (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2026-01. There is no small business set-aside for this requirement and the associated NAICS is 541519 and size standard of $34.0M. ABMC requires a Contractor to deploy, configure, migrate, integrate, secure, train, roll out, operate, and maintain Freshworks products at ABMC. Contractor shall perform all implementation and sustainment tasks. ABMC will approve changes, provide approved access and source data, validate deliverables, and make acceptance decisions. Freshworks deployment shall support ABMC’S enterprise service management (ESM) objectives including: IT service management, enterprise case management, Microsoft Entra ID authentication, public intake, shared mailbox intake, reporting, automation, audit logging, role based access control, and phased expansion to ABMC departments and global sites. This is Part 2 to Part 1 for Enterprise Service Management Licenses, Notice ID "377372." This Part 2 PWS excludes software licenses. FAR provision 52.212-1, Instructions to Offerors-Commercial Products and Commercial Services, applies to this acquisition. FAR provision at 52.212-2, Evaluation-Commercial Products and Commercial Services. The evaluation criteria is set forth in the attachment labeled "Proposal and Evaluation Instructions." Offerors may use their active SAM.gov registration to satisfy the requirements at FAR 52.212-3, Offeror Representations and Certifications-Commercial Products and Commercial Services. FAR 52.212-4, Contract Terms and Conditions-Commercial Products and Commercial Services, applies to this acquisition. FAR 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Products and Commercial Services, applies to this acquisition. Additional contract requirements or terms and conditions (such as contract financing arrangements or warranty requirements) as determined by the contracting officer may be necessary for this acquisition, will be consistent with customary commercial practices. Quotes are due to ABMC by 10AM Eastern Time on Friday, August 21, 2026 to youngj.ctr@abmc.gov and nerenga@abmc.gov. Questions are due by 10AM Eastern on Wednesday, August 5, 2026 to youngj.ctr@abmc.gov and nerenga@abmc.gov. Offerors shall label the subject of their emails with "ABMCFY26_ESMDeployment."
Contact
Point of contact
Jessica Young
Role
not stated on this notice — SAM publishes a role for only about 5% of them, so this may be a contract specialist rather than the contracting officer
Email
youngj.ctr@abmc.gov
Secondary
nerenga@abmc.gov
Submit questions
Ambiguities and requirements worth clarifying, written as questions you can send before the deadline.
Opens in your own mail client, addressed and with a subject line — you write the message. GovSprint never sends anything on your behalf.
Emails open in your mail client and are sent from your address, so the reply comes back to you and the exchange stays yours. Confirm the correct channel and any question deadline on the notice before sending — many solicitations require questions in a specific way.
