Q999--GCH Technologies - Vanity Short Codes Annual Lease

Department of Veterans Affairs · 245-NETWORK CONTRACT OFFICE 5 (36C245)

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Solicitation details

Solicitation number: 36C24527Q0022
Notice type: Special Notice
NAICS: 561421
Product service code: Q999
Set-aside: Unrestricted
Posted: 2026-10-07
Response deadline: Oct 22, 2026, 2:00 PM UTC
Contracting contact: cassie.white@va.gov

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Statement of work, as posted

This intent to sole source announcement is posted in accordance with FAR 5.2 Synopses of Proposed Contract Actions. Objective The Department of Veterans Affairs, VISN 05, VACO VA Central Office, Veterans Crisis Line (VCL) requires exclusive leasing, management, and maintenance of SMS vanity short codes 838255 ( VETALK ) and 98801 ( 988, press 1 ) to support 24/7/365 crisis text messaging services. These short codes are mission-critical assets that ensure immediate, reliable access to crisis intervention resources. The contemplated period of performance is 12/22/2026 through 12/21/2027 (Base + four option years) Unique Qualifications GCH Technologies Inc. is the only known responsible source capable of fulfilling these requirements. Supporting justification from the Single Source Justification (P03) includes: GCH Technologies holds exclusive control and carrier-level ownership of short codes 838255 and 98801. Vanity short codes cannot be reassigned without the current owner s cooperation. Replacement of these codes would require full public rebranding, disrupt routing infrastructure, and pose unacceptable risks to continuity of crisis services and public safety. Technical research confirms no other vendor can legally or technically provide these exact short codes. Award Information The incumbent contractor shall be provided with the opportunity to present a quote that shall be accepted as a firm fixed price agreement at the lowest price technically acceptable (LPTA). The Government anticipates the Independent Cost Estimate shall be developed and comparable with the current Contract No. 36C24525P0022 to justify fair and reasonable pricing. The period of performance shall be for one base year period, not to exceed 12-months. The Period of Performance reads as follows: 12/22/2026-12/21/2027 If anyone requests additional information or would like to obtain a copy of the statement of work (SOW) for more details Cassie (KC) White cassie.white@va.gov

Contact

Point of contact: Cassie White
Role: the contracting officer
Email: cassie.white@va.gov

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