Contact Center Tier 1 (CCT1) Support
Every reason behind the verdict rather than the headline one — which of your certifications match, how much runway is left, whether the work is your size, and what we would need to know to sharpen it.
Forecast detail
About 2 months until the solicitation is expected. This is the window a capture team works in — enough time to build a relationship, understand the requirement, and line up teaming partners.
- Solicitation expected
- November 1, 2026
- Anticipated award
- January 4, 2027 · Q2 2027
- Estimated value
- Over $100M
- Period of performance
- February 13, 2027 to February 12, 2032
- Contract type
- Firm Fixed Price
- Expected vehicle
- GSA Schedule
- Competition
- Follow-on to Existing Contract
This is a recompete. The agency has named who holds the work today, which tells you what you are displacing and what to ask about.
Who to talk to
At the forecast stage there is no active procurement, so contact is welcome rather than restricted — this is the one window where a direct conversation is straightforwardly appropriate.
- Requirements ownerTiffany Vezinatiffany.n.vezina@uscis.dhs.gov
- Small Business SpecialistScott StewartScott.E.Stewart@uscis.dhs.gov · (901) 820-2584
The Small Business Specialist is usually the better first call. Helping firms like yours find and compete for this work is their actual job, and they can tell you whether a set-aside is still under consideration.
Published by the agency in its acquisition forecast, last updated July 15, 2026. Forecast entries are plans, not commitments — dates slip and requirements get cancelled, restructured or absorbed into another buy.
Requirement details
- Solicitation number
- *F2024068175
- Notice type
- Forecast
- NAICS
- 561422 — Telemarketing Bureaus and Other Contact Centers
- Set-aside
- Unrestricted
- Posted
- 2026-07-15
- Place of performance
- Multiple
Market intelligence
Comparable awards under NAICS 561422 at this agency — the incumbent, what they were paid, when their period of performance ends, and the real pricing distribution rather than the headline number. From public federal award records.
Statement of work, as posted
Contact
- Point of contact
- Tiffany Vezina
- Role
- Requirements owner
- tiffany.n.vezina@uscis.dhs.gov
- Secondary
- david.p.hershey@uscis.dhs.gov
A short introduction against this specific requirement, sent while the agency is still deciding how to buy it.
Open emailAsk whether a set-aside is being considered, which vehicle is planned, and whether the agency wants industry input. This is the question that can still change the outcome.
Open emailAsk to be added to any industry-day or notification list so you are not relying on catching the posting yourself.
Open emailOpens in your own mail client, addressed and with a subject line — you write the message. GovSprint never sends anything on your behalf.
Emails open in your mail client and are sent from your address, so the reply comes back to you and the exchange stays yours. Confirm the correct channel and any question deadline on the notice before sending — many solicitations require questions in a specific way.