Contact Management and Distribution System

FEMA's Office of External Affairs requires a support services contract that provides a Contact Management and Distribution System for all its components to reach out to key news, social, internal and non-media stakeholders and measure and report on the effectiveness of its public outreach efforts. The vendor must use or have an existing online, web accessible platform or infrastructure (including accessibility within the FEMA/DHS-secured network, offering 24 hours a day, 7 days a week access without the need of special software). The Agency is seeking a web-based system that can support contact management activities and stakeholder relationship management which includes: 1. Tracking contacts made 2. Targeting outreach and information to specific audiences, geographic areas, and groups 3. Managing relationships with stakeholders The vendor must provide the ability to send group and individual emails to an unlimited number of designated contacts and to include in those communications multiple attachments in formats including but not limited to PDF, PNG, or JPEG, and/or publicly visible URL links to multiple attachments. The vendor’s infrastructure must have the capacity for review or share a preview template of a news release or other media product. The vendor must allow distribution lists to be filtered, created, saved and modified to permitting communications to be targeted to media lists and specific distribution groups. There shall be no maximum limit of distribution lists or number of media contacts per distribution lists. The vendor must provide updated contact database of information pertaining to different to English or Spanish-speaking media outlets and reporters based in the continental United States and island territories, including print, television, radio, online media (i.e. blogs, etc.) and trade magazines at the national, regional and local levels. The web-based platform must allow for FEMA to search for media contacts and outlets, by name and filter based on aforementioned job titles, subject focuses, states of origin, and said contact info shall include work email address and phone number(s). The service must possess the capacity to transition or transfer current contacts, distribution lists and recent activities from FEMA’s current service provider or system to the new system to ensure real-time data for continuity and execution of daily tasks.