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Enterprise Support Services (ESS)

Department of Homeland Security · U.S. Immigration and Customs Enforcement · M&A/CIO — ITD-Information and Tech Division
Account requiredWhy it scored this way

Every reason behind the verdict rather than the headline one — which of your certifications match, how much runway is left, whether the work is your size, and what we would need to know to sharpen it.

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Forecast detail

Not yet solicited

About 2 months until the solicitation is expected. This is the window a capture team works in — enough time to build a relationship, understand the requirement, and line up teaming partners.

Solicitation expected
October 16, 2026
Anticipated award
December 2, 2026 · Q1 2027
Estimated value
Over $100M
Period of performance
December 3, 2026 to December 2, 2031
Contract type
Firm Fixed Price
Expected vehicle
Definitive Contract
Competition
New Requirement, No Contract
No incumbent. A new requirement means nobody is defending a position here, and no one has an insider’s head start on the scope.

Who to talk to

At the forecast stage there is no active procurement, so contact is welcome rather than restricted — this is the one window where a direct conversation is straightforwardly appropriate.

The Small Business Specialist is usually the better first call. Helping firms like yours find and compete for this work is their actual job, and they can tell you whether a set-aside is still under consideration.

Published by the agency in its acquisition forecast, last updated July 9, 2026. Forecast entries are plans, not commitments — dates slip and requirements get cancelled, restructured or absorbed into another buy.

Requirement details

Solicitation number
F2026073693
Notice type
Forecast
NAICS
541512 — Computer Systems Design Services
Set-aside
Unrestricted
Posted
2026-07-09
Place of performance
Washington, DC

Market intelligence

Account requiredWho wins this work, and what it pays

Comparable awards under NAICS 541512 at this agency — the incumbent, what they were paid, when their period of performance ends, and the real pricing distribution rather than the headline number. From public federal award records.

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Statement of work, as posted

The ESS contract will provide IT support services for enterprise-wide activities of ICE OCIO in support of the ICE Mission. IT OPS contracted O&M services once consolidated under the existing contract will now be focused under this contract for Enterprise-wide services to include providing Vendor Contract Support (VCS), Incident/Problem Coordination (I/PCT), Change Management, ICE Network Operations Center (NOC), Endpoint Device Management (EDM), Enterprise Email and Domain Management (EEDM), Enterprise Services and Tools Operations & Maintenance (ESTOM), and Information Technology Service Management (ITSM (ServiceNOW)). These services will provide ICE with a full range of IT support to include complete deskside and customer support, network support, systems development, service delivery, information assurance, infrastructure support and IT project support at the enterprise level and regionally.

Contact

Point of contact
Milan Jovanovic
Role
Requirements owner
Email
Milan.Jovanovic@ice.dhs.gov
Secondary
Milan.Jovanovic@ice.dhs.gov
Introduce your firm

A short introduction against this specific requirement, sent while the agency is still deciding how to buy it.

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Ask about the acquisition strategy

Ask whether a set-aside is being considered, which vehicle is planned, and whether the agency wants industry input. This is the question that can still change the outcome.

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Ask to be notified on release

Ask to be added to any industry-day or notification list so you are not relying on catching the posting yourself.

Open email

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Emails open in your mail client and are sent from your address, so the reply comes back to you and the exchange stays yours. Confirm the correct channel and any question deadline on the notice before sending — many solicitations require questions in a specific way.

View in the DHS forecast