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Telecommunications and IT Support Services

Department of Homeland Security · U.S. Citizenship and Immigration Services · MGMT/Contracting/Operations
Account requiredWhy it scored this way

Every reason behind the verdict rather than the headline one — which of your certifications match, how much runway is left, whether the work is your size, and what we would need to know to sharpen it.

Forecast detail

Not yet solicited

About 26 days until the solicitation is expected. The window to influence the requirement is nearly shut, but there is still time to introduce yourself and get on the interested-vendor list.

Solicitation expected
September 15, 2026
Anticipated award
November 2, 2026 · Q1 2027
Estimated value
$2M to $5M
Period of performance
December 23, 2026 to December 22, 2030
Contract type
Firm Fixed Price
Expected vehicle
GSA Schedule
Competition
Follow-on to Existing Contract
Incumbent: Infinisource Consulting Solutions, Inc. · 70SBUR22P00000018
This is a recompete. The agency has named who holds the work today, which tells you what you are displacing and what to ask about.

Who to talk to

At the forecast stage there is no active procurement, so contact is welcome rather than restricted — this is the one window where a direct conversation is straightforwardly appropriate.

The Small Business Specialist is usually the better first call. Helping firms like yours find and compete for this work is their actual job, and they can tell you whether a set-aside is still under consideration.

Published by the agency in its acquisition forecast, last updated June 18, 2026. Forecast entries are plans, not commitments — dates slip and requirements get cancelled, restructured or absorbed into another buy.

Requirement details

Solicitation number
F2026074141
Notice type
Forecast
NAICS
541511Custom Computer Programming Services
Set-aside
8(a)
Posted
2026-06-18
Place of performance
Contractor Location

Market intelligence

Account requiredWho wins this work, and what it pays

Comparable awards under NAICS 541511 at this agency — the incumbent, what they were paid, when their period of performance ends, and the real pricing distribution rather than the headline number. From public federal award records.

Statement of work, as posted

USCIS requires that maintenance, upgrade, administration, enhancements and various Telecommunications and Information Technologies services be provided to support External Affairs (EXA) initiatives. The USCIS Contact Center Solutions Branch (CCSB) is seeking the services of a qualified contractor to provide technical and analytical services directly related to the operational programs of USCIS. Expertise is needed in the areas of IVR Systems, statistical data support, and other support services. The requirement includes a need for a broad range of expertise and services for continued business improvement practices, testing, and documentation support at USCIS. Additionally, there is a need for coordination and work with other contractors and vendors that support the mission of USCIS.

Contact

Point of contact
Nicole Russo
Role
Requirements owner
Email
nicole.russo@uscis.dhs.gov
Secondary
david.p.hershey@uscis.dhs.gov
Introduce your firm

A short introduction against this specific requirement, sent while the agency is still deciding how to buy it.

Open email
Ask about the acquisition strategy

Ask whether a set-aside is being considered, which vehicle is planned, and whether the agency wants industry input. This is the question that can still change the outcome.

Open email
Ask to be notified on release

Ask to be added to any industry-day or notification list so you are not relying on catching the posting yourself.

Open email

Opens in your own mail client, addressed and with a subject line — you write the message. GovSprint never sends anything on your behalf.

Emails open in your mail client and are sent from your address, so the reply comes back to you and the exchange stays yours. Confirm the correct channel and any question deadline on the notice before sending — many solicitations require questions in a specific way.