Customer Service Operations (CS-Ops)

Department of Homeland Security · U.S. Immigration and Customs Enforcement · M&A/CFO — MS-Mission Support

Account requiredWhy it scored this way

Every reason behind the verdict rather than the headline one — which of your certifications match, how much runway is left, whether the work is your size, and what we would need to know to sharpen it.

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Forecast detail

Not yet solicited

About 2 days until the solicitation is expected. The window to influence the requirement is nearly shut, but there is still time to introduce yourself and get on the interested-vendor list.

Solicitation expected: August 22, 2026
Anticipated award: December 10, 2026 · Q1 2027
Estimated value: $5M to $10M
Period of performance: December 17, 2026 to December 16, 2031
Contract type: Firm Fixed Price
Expected vehicle: OASIS+
Competition: Follow-on to Existing Contract

Incumbent: TFC Consulting Inc. · 70CMSW21FR0000035
This is a recompete. The agency has named who holds the work today, which tells you what you are displacing and what to ask about.

Who to talk to

At the forecast stage there is no active procurement, so contact is welcome rather than restricted — this is the one window where a direct conversation is straightforwardly appropriate.

Requirements ownerAbeer SalehAbeer.SAleh@ice.dhs.gov
Small Business SpecialistSamuel ThompsonSamuel.L.Thompson@ice.dhs.gov · (202) 329-0703

The Small Business Specialist is usually the better first call. Helping firms like yours find and compete for this work is their actual job, and they can tell you whether a set-aside is still under consideration.

Published by the agency in its acquisition forecast, last updated June 23, 2026. Forecast entries are plans, not commitments — dates slip and requirements get cancelled, restructured or absorbed into another buy.

Requirement details

Solicitation number: F2026074207
Notice type: Forecast
NAICS: 541611 — Administrative Management and General Management Consulting Services
Set-aside: Unrestricted
Posted: 2026-06-23
Place of performance: Washington, DC

Market intelligence

Account requiredWho wins this work, and what it pays

Comparable awards under NAICS 541611 at this agency — the incumbent, what they were paid, when their period of performance ends, and the real pricing distribution rather than the headline number. From public federal award records.

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Statement of work, as posted

This requirement is to support the Immigration and Customs Enforcement (ICE), Office of Financial Management (OFM) in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The focus of this effort is Customer Service Operations (CS-OPS). The objectives to be accomplished by this requirement are as follows: o Production of reports, studies, analyses, and briefings that are accurate, insightful, and use sound methodologies and assumptions. o Enhanced reputation with all stakeholders (internal and external to the organization) through timely, quality deliverables, proactive innovation and collaboration to address stakeholder concerns or feedback, and clear, consistent communications. o Resilience and flexibility through thoughtful planning and preparedness activities to minimize impacts of unforeseen circumstances to program stakeholders.

Contact

Point of contact: Abeer Saleh
Role: Requirements owner
Email: Abeer.SAleh@ice.dhs.gov
Secondary: Valerie.Phillips@ice.dhs.gov

Introduce your firm

A short introduction against this specific requirement, sent while the agency is still deciding how to buy it.

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Ask about the acquisition strategy

Ask whether a set-aside is being considered, which vehicle is planned, and whether the agency wants industry input. This is the question that can still change the outcome.

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Ask to be notified on release

Ask to be added to any industry-day or notification list so you are not relying on catching the posting yourself.

Open email

Opens in your own mail client, addressed and with a subject line — you write the message. GovSprint never sends anything on your behalf.

Emails open in your mail client and are sent from your address, so the reply comes back to you and the exchange stays yours. Confirm the correct channel and any question deadline on the notice before sending — many solicitations require questions in a specific way.

View in the DHS forecast