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CONTACT CENTER SUPPORT SERVICES FOR THE U.S. COAST GUARD NATIONAL MARITIME CENTER

Department of Homeland Security · U.S. Coast Guard · Head of Contracting Activity — CG-HCA-COCO-2 (Contracting)
Account requiredWhy it scored this way

Every reason behind the verdict rather than the headline one — which of your certifications match, how much runway is left, whether the work is your size, and what we would need to know to sharpen it.

Forecast detail

Not yet solicited

About 9 months until the solicitation is expected. This is the window a capture team works in — enough time to build a relationship, understand the requirement, and line up teaming partners.

Solicitation expected
July 1, 2027
Anticipated award
November 10, 2027 · Q1 2028
Estimated value
$5M to $10M
Period of performance
November 14, 2027 to November 13, 2032
Contract type
Firm Fixed Price
Expected vehicle
GSA Schedule
Competition
Follow-on to Existing Contract
Incumbent: Iron Mountain Solutions · 70Z02326FNMCR0001
This is a recompete. The agency has named who holds the work today, which tells you what you are displacing and what to ask about.

Who to talk to

At the forecast stage there is no active procurement, so contact is welcome rather than restricted — this is the one window where a direct conversation is straightforwardly appropriate.

The Small Business Specialist is usually the better first call. Helping firms like yours find and compete for this work is their actual job, and they can tell you whether a set-aside is still under consideration.

Published by the agency in its acquisition forecast, last updated September 14, 2026. Forecast entries are plans, not commitments — dates slip and requirements get cancelled, restructured or absorbed into another buy.

Requirement details

Solicitation number
F2026074320
Notice type
Forecast
NAICS
541611 — Administrative Management and General Management Consulting Services
Set-aside
SB
Posted
2026-09-14
Place of performance
Martinsburg, WV

Market intelligence

Account requiredWho wins this work, and what it pays

Comparable awards under NAICS 541611 at this agency — the incumbent, what they were paid, when their period of performance ends, and the real pricing distribution rather than the headline number. From public federal award records.

Statement of work, as posted

This requirement is for customer service support for the USCG's National Maritime Center (NMC) Contact Center. The NMC Contact Center provides mariners with information about credential evaluation or issuance and application status, including clarification on medical waivers, status of safety and suitability determinations, provides answers about mariner application processes, mariner training and assessments, and schedules exam appointments. The purpose of these services is to provide comprehensive customer service for the National Maritime Center, including inbound and outbound communications via phone, email, chat and other digital platforms, such as scheduling online appointments or assisting with self-service options via the NMC website and portals.

Contact

Point of contact
Sherry Sturman
Role
Requirements owner
Email
sherry.sturman@uscg.mil
Secondary
michael.r.washburn@uscg.mil
Introduce your firm

A short introduction against this specific requirement, sent while the agency is still deciding how to buy it.

Open email
Ask about the acquisition strategy

Ask whether a set-aside is being considered, which vehicle is planned, and whether the agency wants industry input. This is the question that can still change the outcome.

Open email
Ask to be notified on release

Ask to be added to any industry-day or notification list so you are not relying on catching the posting yourself.

Open email

Opens in your own mail client, addressed and with a subject line — you write the message. GovSprint never sends anything on your behalf.

Emails open in your mail client and are sent from your address, so the reply comes back to you and the exchange stays yours. Confirm the correct channel and any question deadline on the notice before sending — many solicitations require questions in a specific way.