National Benefits Center (NBC) Records Operation Contract (ROC)

Department of Homeland Security · U.S. Citizenship and Immigration Services · MGMT/Contracting/Operations

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Forecast detail

Not yet solicited

About 29 days until the solicitation is expected. The window to influence the requirement is nearly shut, but there is still time to introduce yourself and get on the interested-vendor list.

Solicitation expected: November 15, 2026
Anticipated award: August 14, 2027 · Q4 2027
Estimated value: Over $100M
Period of performance: August 15, 2027 to August 14, 2032
Contract type: Firm Fixed Price
Expected vehicle: Definitive Contract
Competition: Follow-on to Existing Contract

Incumbent: Brillient Corporation · 70SBUR21C00000011
This is a recompete. The agency has named who holds the work today, which tells you what you are displacing and what to ask about.

Who to talk to

At the forecast stage there is no active procurement, so contact is welcome rather than restricted — this is the one window where a direct conversation is straightforwardly appropriate.

Requirements ownerJacob Fitzpatrickjacob.a.fitzpatrick@uscis.dhs.gov
Small Business SpecialistCharrsi BrightharpCharrsi.P.Brightharp@uscis.dhs.gov · (802) 288-7983

The Small Business Specialist is usually the better first call. Helping firms like yours find and compete for this work is their actual job, and they can tell you whether a set-aside is still under consideration.

Published by the agency in its acquisition forecast, last updated September 1, 2026. Forecast entries are plans, not commitments — dates slip and requirements get cancelled, restructured or absorbed into another buy.

Requirement details

Solicitation number: F2026075277
Notice type: Forecast
NAICS: 561210 — Facilities Support Services
Set-aside: SB
Posted: 2026-09-01
Place of performance: Lee's Summit & Overland Park, MO

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Account requiredWho wins this work, and what it pays

Comparable awards under NAICS 561210 at this agency — the incumbent, what they were paid, when their period of performance ends, and the real pricing distribution rather than the headline number. From public federal award records.

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Statement of work, as posted

"In support of the processing of applications and petitions for adjudication of immigration benefits, the National Benefits Center (NBC) Records Operations Contract (ROC) provides non-inherently Governmental services that encompass a wide range of pre-processing activities in order to accomplish the mission-essential functions required at the NBC. The primary functions of this contract include, but are not limited to, Correspondence Management (e.g., courier services, file and mail management, and monetary instrument handling); Case Preparation (assembly of various applications or petitions in accordance with USCIS policies and procedures); File Control and Maintenance (e.g., file merging, A-File creation, and case updates); Freedom of Information Act (FOIA) scanning (the scanning of all documents within a file(s) and the upload into the designated FOIA system); and Program Management. NBC ROC services are provided at the NBC locations in Lee's Summit, MO and Overland Park, KS. NBC's mission is to create and support the centralization of the pre-processing required to support the Field Offices under the Field Office Directorate (FOD). NBC ROC supports the following mission critical functions: (1) Mail, File & Data Entry/scan support for over 2.5 million applications annually (2) Support for Freedom of Information Act requests (3) Large-scale file room operations, reducing the need for records support staff and space at field offices (4) Pre-processing activities for over 3 million applications and petitions annually (5) Case preparation and review for approx. 800,000 Adjustment of Status applications (6) Initiation of requests for initial evidence for approx. 300,000 Adjustment of Status applications annually (7) Manual Name Harvesting for security checks, saving officer resources and improving processing times (8) Tracking and monitoring of case work and adjudication-ready cases (9) Management of workflows for over 1 million records adjudicated at the NBC."

Contact

Point of contact: Jacob Fitzpatrick
Role: Requirements owner
Email: jacob.a.fitzpatrick@uscis.dhs.gov
Secondary: Gregory.E.Forrest@uscis.dhs.gov

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